Service desk facility
With our broad range of IT services, we provide your business with a friendly, easily accessible Service Desk at a fraction of the cost of maintaining skills within your own IT department. Whether your IT infrastructure is on premise, cloud based, or a hybrid – we offer a fast, reliable remote service desk facility operated from our West Perth offices.
Cubility is able to provide a single point of contact to coordinate and respond to your IT incidents and requests, staffed locally by industry certified professionals. Our Service Desk model is ITIL-aligned and targeted at delivering a wide range of services; ranging from support for end user devices, basic and specialised database and application support, network and security administration.
Our Service Desk solution covers all stages of Incident Management, from call logging to resolution and close-out, further enhanced by comprehensive measurement and reporting. Extended service hours and customised Service Level Metrics are some of the optional offerings available.